Dean Davidson Design

Privacy Policy

Shipping

We have a flat shipping rate within Canada of $7.00USD. All packages will be shipped using Canada Post.

Shipments to the United States will be sent on Canada post at a flat rate of $15.00USD

All taxes and duties will be the responsibility of the customer on international shipments.

Repair Policy

In the event that a design purchased through deandavidson.ca becomes damaged from normal wear or during shipment we will repair it free of charge within 120 days of order. After 120 days there will be a small materials/service and shipping fee. Items purchased through other retailers must be returned for repair to the store where the item was purchased.

To return an item for repair, please follow these simple steps:

Obtain a Repair Work Order (RWO) number by calling Customer Service, 1.416.888.5364, Monday – Friday 9:00 – 5:00 EST or via email at dean@deandavidson.ca. We will not accept packages without an RWO number.

If your item is less than 120 days old, please include a copy of your receipt or proof of purchase.

Include the RWO number in the following return shipping address:

Dean Davidson Design
2706-270 Queens Quay West
Toronto, ON
M5J 2N4
Attn: Repair Order – (your RWO)

We will return your item to you within 3-5 weeks of receiving it for repairs. (Subject to part availability*)

*Due to the nature of our products, we may not be able to order certain components needed to repair older items.

Return Policy

deandavidson.ca will accept items for exchange or return, if the item is returned in new and re-saleable condition within 21 business days from the delivery date of your order. Exchanges will be made on the same item only and will be subject to shipping charges. Once your return is processed, you will receive a credit through PayPal and will be credited for the merchandise amount only. We can not refund shipping charges on return items.

Items received as gifts may be exchanged for another item of equal or greater value.

To return or exchange an item, please follow these simple steps:

Repack the item in its original packaging, if possible, with the packing slip. Obtain a Return Merchandise Authorization (RMA) number by emailing us at dean@deandavidson.ca. We will not accept packages without an RMA number. Include the RMA number in the following return shipping address:

Dean Davidson Design
2706-270 Queens Quay West
Toronto, ON
M5J 2N4
Attn: Internet Orders – (your RMA)

For your security, please return your gift with an insured courier (e.g., FedEx, UPS, ) and retain your receipt. Dean Davidson Design is not responsible for items damaged or lost in transit.

If you are returning an item because it is damaged, defective or not the correct product, please see our Repair Policy.

Privacy Policy

Dean Davidson Design shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our website, located at www.deandavidson.ca. By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy. We may update this Policy at our discretion and the most recent version shall be posted on this page immediately.

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. electronically via email.

Dean Davidson Design uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features.